Time for AT&T to feel the heat from the Dragon's flame! Results Are In!

For those who have been keeping up with the two part AT&T blog series so far, I give you props. I know they were both long reads but I'm sure you may have found some entertainment in them. Luckily, this one will be mainly audio of phone calls to AT&T and a few calls to and from my customer, BK, whom this whole blog series is based on. Also, I have some great news... this is the final result and last blog post regarding AT&T and BK. It may not be the last regarding AT&T but in regards to the previous post, this is the final draw. So, without further a dew..... here are the audio files....

First, the call to AT&T customer service on Thursday at 12:49PM:





Next, a call to BK at 1:19PM to give her an update as to what went down the night before and the day of the call to AT&T you heard above.


Next, a call back from BK at 1:41PM:


A final call back (or was it?) from BK at 3:03PM:


Just when I thought I was all done for a while with BK and she was at ease and just going to sit back and relax until Comcast shows up.... I get a voicemail at 8:00PM right AFTER I have completed my patrol of the streets. 

And this, folks, is why PC tech guys go justin sane!!
Patience is a virtue . If it wasn't for my patience, I don't think I'll be able to hang on to the business (as well as customers) for this long. Surprisingly, the phrase "patience is a virtue" is one of the teachings of Zerthimon from the Dungeons & Dragons role-playing game. This was found from Wikipedia:

In the computer role-playing game Planescape: Torment, one of the potential party members, Dak'kon, is a Githzerai follower of Zerthimon, and it is possible to learn the basic tenets of Zerthimon's teachings (referred to as the Unbroken Circle of Zerthimon) through conversations with him (which unlocks special wizard spells for the protagonist and the githzerai). According to Planescape: Torment, Zerthimon's teachings can be summarized as following.

1. Strength lies in knowing oneself; those who do not know themselves are lost and open to the manipulations of others.
2. A willingness to learn is a sign of strength.
3. Endure. In enduring, grow strong.
4. Learn to see the whole, or be blinded to the truth.
5. Many in unison can accomplish more than many alone.
6. Seek balance, or lose sight of your goal.
7. Patience is a virtue.
8. Focus and discipline are the key to strength; diversion is the key to weakness.

Since my business has the "Dragon" within it's name and is the unique itentifier of the whole computer business, I found this to be quite interestingly coincidental. And no, the business name did not derive from the "Dungeons & Dragon" game but more importantly, the real-life Dragon himself, Bruce Lee. So, there is some business background for you!

OK, so I lied; there was some more for you to read in this post as well but it's knowledge one cannot be without! ;-)

Until next time,

Dragon